Process Re-engineering in Modern Enterprises: Reinventing Workflows for Real-World Impact
Diagnosing the Current State Without Illusions
Process Mining Meets Gemba Walks
Log data reveals paths no one admits exist; floor walks uncover context logs miss. Combine both to surface variation, delays, and hidden approvals. Tell us how you currently capture reality, and we’ll share a starter checklist you can adapt.
Voice of Customer and Voice of Employee
Customers describe friction; employees describe why it persists. Together, they highlight redundant handoffs and policies that add delay without protection. Post one recurring complaint you hear and we will propose a re-engineering lens to tackle its true cause.
Bottlenecks, Rework Loops, and Shadow Processes
Shadow spreadsheets and unofficial workarounds are symptoms, not nuisances. They signal misfit tools or policies. Map them explicitly, then decide: standardize, automate, or eliminate. Share your most notorious workaround and how it arose inside your process landscape.
Designing the Future-State Operating Model
Adopt principles like one-touch resolution, zero blind handoffs, decision-at-first-point-of-contact, and data captured once at the source. Comment with a principle you will enshrine, and we will send a compact poster you can share with your team.
Designing the Future-State Operating Model
Great designs relocate decisions to where information lives. That often means empowering frontline specialists and clarifying escalation paths. Which decision in your process always stalls? Describe it, and we will offer a sample decision matrix to test.
Technology Enablement Without Tool-First Traps
Robotic tasks thrive where inputs are structured and rules are clear. For high variation, lean toward workflow orchestration and guided decisions. Tell us your highest-volume microtask, and we’ll recommend a categorization approach for automation feasibility.
Technology Enablement Without Tool-First Traps
Re-engineering collapses duplicate data entry and sync jobs. Design authoritative systems, then integrate thoughtfully via APIs and events. What system conflict costs you the most time? Share it, and we will suggest a minimal viable integration sequence.
Building a Coalition of Credible Insiders
Select respected doers from operations, risk, finance, and IT to shape the new way. Their credibility converts skeptics faster than slogans. Nominate three insiders you trust, and we will share a facilitation agenda for week one.
Upskilling for the New Flow of Work
Future-state roles need context switching, data literacy, and journey thinking. Create bite-sized learning tied to real process scenarios. Comment with one skill gap you see, and we will suggest a practice exercise grounded in your domain.
A True Story: The Week We Found 14 Invisible Approvals
The official diagram showed clean handoffs. But process mining and interviews exposed fourteen hidden approvals and three redundant data entries. Employees joked that success required scheduling luck. Share a similar discovery, and inspire others to dig deeper.